FAQs

What does gold filled mean?

Gold filled is an actual layer of gold-pressure bonded to another metal.  Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating.  Gold filled is much more valuable and tarnish resistant.  It does not flake off, rub off or turn colors.  As a matter of fact, anyone who can wear gold can wear gold filled without worries of any allergic reaction to the jewelry.  Gold filled jewelry is an economical alternative to solid gold!

Keep in mind that your pieces will fade with time and extended wear—this is totally normal and should not be considered  be a defect.

How do I care for gold filled jewelry?

Caring for Gold Filled items is as easy as caring for any gold jewelry. Simply keep away from chemicals, clean regularly with mildly sudsy water, rinse well and pat dry with a non-scratching cloth. Polish gently with a jewelry polishing cloth.

• Jewelry is delicate and we do not recommend our pieces be worn during sports activities, sleeping or when you’re sweating excessively.
• We recommend applying lotion, cosmetics, perfumes, sunscreens etc on before putting on putting jewelry, as the chemicals can compromise the jewelry.
• Do not bathe in your jewelry or submerge in water (ie: washing dishes etc).
• Remove your jewelry before cleaning it.
• Do not used household cleaning products to clean your jewelry— the products often contain harsh chemicals which may strip the finish.
• Wearing your jewelry in the pool or to the peach beach may cause discoloration to due to the chlorine or salt.
• Store your jewelry properly when it’s not being worn. 

What chain length should I order?

We offer many pieces where you can choose the length of your chain. Available lengths are viewable in the drop down menu. We've also included this visual guide:

Do you offer jewelry repair?

Yes! We get it, things happen! If you break your jewelry contact us to begin the process to getting your item repaired.

We're currently offering repairs for the following common issues:

• broken chain
• re-plating a custom piece
• broken nameplate

What do I need to know about getting jewelry repairs?

Repairs start at $29. The time frame for receiving your repaired piece varies and changes often due to the limited availability of materials, shipping/handling complications due to COVID-19. We appreciate your patience and understanding as we process your repair!

Within 3 to 5 business days of receiving the damaged piece, we will provide a recommendation on whether the piece should be repaired or replaced.

Where's my confirmation email?

If you've recently placed an order with House of B Jewels, please check your spam/junk folder first. Most confirmation emails are sent automatically as soon as you have placed an order, however sometimes there may be a slight delay. If your order confirmation hasn't reached your inbox shortly after completing your purchase, please allow up to 12 hours for it to come through before contacting customer support. If you have any further questions regarding your email confirmation after the specified time has passes, please contact us.

Where is my order?

If you've placed and order and have received your confirmation email, your order should be on its way to you very soon. Please allow up to __ business days for your order to be processed.

Once processing has been completed, tracking information will be sent to the email you provided at checkout. Once your package is in the postal service's possession, House of B Jewels cannot provide updates on its location, you must contact the postal service directly for more information. 

If you placed your order on a weekend or national holiday, please be advised that your order might experience delays, dependent on the postal service. For any other questions regarding the status of your order, please contact us.